The NHI Debate

The NHI Debate

Addressing the public-private healthcare divide The recent passing of South Africa’s National Health Insurance (NHI) Bill has sparked a critical conversation about universal access to quality healthcare.  However, the Bill seems to overlook key...
Know Your Customer: The key to Africa’s insurance market

Know Your Customer: The key to Africa’s insurance market

Potential of the African insurance market You may know that households in the African consumer class spent US$ 1.6 trillion in 2017. This is projected to reach US$ 2.5 trillion by 2030, fueled by a rapidly growing population and rising incomes. For insurance...
Creating delight within the African growth opportunity

Creating delight within the African growth opportunity

The global outlook for 2023 can easily be described as seismic. Economies, headwinds, uncertainty, geopolitical stressors – the challenges are significant and complex to overcome. Africa’s unique challenges and potential for growth In Africa, however,...
Take the right route to digital transformation

Take the right route to digital transformation

There is plenty of hype about digital transformation (DX). It’s going to save the business; it’s going to transform customer engagement; it’s set to redefine collaboration and communication. All this is true, but only as a part of a whole. DX is a journey, not a...
In search of value: Can digital transformation deliver?

In search of value: Can digital transformation deliver?

Value is a complex metric. It’s fiscal – a return on the investment (ROI) made into a service, product or platform. It’s optimal and operational – a measurable shift in how the organisation does business. It’s functional – a tangible benefit that’s felt in customer...
When digital strategy drags its feet

When digital strategy drags its feet

Digital transformation (DX) has become a buzzword in the business world, with promises of increased customer satisfaction, revenue, and profit. However, many companies find themselves disappointed with the outcomes of their digital strategies. This blog post explores...